MuleSoft Titanium Customers Are Being Upgraded to Premier Success

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Customers on Titanium Support are being upgraded to the Salesforce Premier Success Plan — unlocking a richer, more proactive success experience designed to help you get more out of MuleSoft. We are transforming your support experience from everyday issue resolution into a strategic partnership, integrating expert guidance into your workflow from day one.   It’s more expert access, more personalized guidance, and more ways to grow with MuleSoft — at no additional cost. 

 *Customers on our Integration Starter or Integration Advanced plans also get access to Premier Success benefits from day one. 

What’s included in your Premier Success Plan

The Premier Success Plan goes well beyond reactive support. Think of it as gaining a team of Salesforce experts in your corner — ready to help you onboard smarter, build with confidence, and grow without friction. 

• Onboarding – Hit the ground running.  For new customers just getting started, you can connect with Salesforce experts to align your goals with platform capabilities and build a clear path forward from day one.
• Success Paths & Success Reviews — Stay on track with a living roadmap of recommendations and recurring check-ins to keep your goals in sight. 
• Expert Coaching — Sessions designed to help customers solve business challenges, validate solutions before deploying & discover additional features to achieve business goals.  
• Instructor-led workshops – Interactive training to help you and your team adopt new MuleSoft capabilities in a demo org. 
• Health Checks & Personalized Recommendations — A Salesforce expert digs into how you’re actually using MuleSoft and surfaces what’s working, what isn’t, and how to close the gap.
• 25% Discount on Courses & Certifications —Upskill your team and get certified at a meaningful discount on live, instructor-led courses.
• Developer Support — Get hands-on help troubleshooting up to 200 lines of custom code. Less time stuck, more time shipping. 

These benefits are designed to help you drive faster adoption, increase platform value, and reduce risk.

Faster Response Times for the Cases That Slow You Down Most

Good news on the support side too. Your Premier Success Plan cuts response times in half for Severity 2 and 3 cases — the majority of what comes through your queue:

Severity	Before Titanium Support	After Enhanced Premier Success Plan
Severity 2	4 hours	2 hours
Severity 3	8 hours	4 hours

Note: Note: Severity 1 response time moves from 45 to 60 minutes, reflecting a more thorough initial triage process for your most critical cases.

The best part? You don’t need to do anything

This upgrade happens automatically — no action required on your end. No price increase, no contract amendment, no signature, and no changes to your Titanium Product License Edition. Just the same success experience already powering MuleSoft customers today, now built into your plan

Once your upgrade is live, watch for an email inviting you to schedule your Premier Success Plan Success Review — a personalized 1:1 session where a Salesforce expert builds a tailored action plan around your goals with MuleSoft.

Schedule your Success Review →

Want to learn more about the Premier Success Plan? Login to Salesforce Help and click on the My Success Plan page or review the FAQ  for further information.