How the right contact center culture can drive measurable ROI
Listen to the article 5 min This audio is auto-generated. Please let us know if you have feedback. When Chief Call Center Officer Angie Flury joined law firm Morgan &…
-
-
New guidance for employers on the right to work
Employers that rely on agency staff, contractors and labour supply chains have been urged to review their right to work processes after the government published updated draft guidance ahead of…
-
3 span-of-control questions HR leaders should ask
Management layers are increasingly on the chopping block as organizations look to reduce costs, flatten structures and demonstrate productivity gains from investments in technology. When business leaders ask for benchmark…
-
How AI ‘workslop’ is undermining your organization’s performance
Listen to the article 5 min This audio is auto-generated. Please let us know if you have feedback. Maggie Schroeder-O’Neal is a senior principal, analyst in the Gartner HR Practice….
-
Google workers seek protection from layoffs as AI fears mount
About 4,500 Google employees have signed a petition urging the search engine giant to introduce stronger protections against layoffs, as the company continues to invest heavily in artificial intelligence while…
-
Why HR needs a bigger role in M&A success
Every M&A deal starts with a thesis. Synergies are modeled, cost takeouts are projected and integration timelines are mapped out in painstaking detail. What often receives far less attention is…
-
Remote work isn’t always a ‘reasonable’ accommodation: 4 tips for employers
Listen to the article 7 min This audio is auto-generated. Please let us know if you have feedback. Robin E. Shea is the chief legal editor and of counsel for…
-
Pizza Express worker wins race harassment case after ‘yank’ slur
A Pizza Express worker from the US has won a case for race harassment after a colleague told him to ‘Go back to your country, you f**king yank’. Raymond Joseph…
-
Workforce changes top lawsuit trigger, says corporate counsel
Workforce decisions have become one of the most likely paths to a class action, according to a midyear survey of corporate counsel from law firm Norton Rose Fulbright. Some 47%…
-
Nespresso must face African American’s race discrimination claim, court rules
Listen to the article 4 min This audio is auto-generated. Please let us know if you have feedback. A former Nespresso employee in Illinois can move forward with her lawsuit…
