How the right contact center culture can drive measurable ROI
Listen to the article 5 min This audio is auto-generated. Please let us know if you have feedback. When Chief Call Center Officer Angie Flury joined law firm Morgan &…
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A large-scale open resource for African language speech technology
Anchoring in the African AI ecosystem Crucial to the WAXAL project was our commitment to working with, and contributing directly to, the African AI ecosystem. The data collection effort was…
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The agent evaluation gap: Enterprise AI organizations have a reality-alignment problem, not a coverage problem — and most are shipping to production anyway
Across 157 enterprises, organizations are granting AI agents more autonomy while trusting the evaluations meant to gate that autonomy less. Half have already shipped an agent that passed their internal…
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Bottomline adds stablecoin tools | Payments Dive
Dive Brief: Financial technology firm Bottomline has added stablecoin capabilities to its suite of services, giving corporate finance teams a way to incorporate digital dollar transactions into existing payment and…
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4 Ways Data Privacy Compliance Builds Trust With Consumers
The technological advancement of this century brought with it unprecedented opportunity to gather and collect enormous amounts of personal information from consumers and use it for marketing — among other…
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New guidance for employers on the right to work
Employers that rely on agency staff, contractors and labour supply chains have been urged to review their right to work processes after the government published updated draft guidance ahead of…
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Many Companies Use AI. Few Know How to Build an AI-Native Enterprise Data Platform.
have already adopted AI to improve everyday productivity over the past few years. AI has rapidly become part of enterprise workflows: Building internal chatbots to answer HR, IT, or policy…
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Integrately vs. Zapier: Which Is Best? [2026]
Most businesses sign up for an automation platform to fix a specific annoyance. There’s only so much copy-paste work you can take before you finally reach the limits of your…
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SCRYPT Integrates Franklin Templeton’s BENJI for On-Chain Treasury
SCRYPT, the Swiss-licensed institutional digital asset infrastructure provider, has integrated BENJI, the tokenised share class of Franklin Templeton‘s Franklin OnChain U.S. Government Money Fund (FOBXX), into its own treasury operations….
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How to Shift Data Privacy Left
The 1:10:100 rule—coined in 1992 by George Labovitz and Yu Sang Chang, the rule describes how much bad data costs. Preventing the creation of bad data at its source costs…
